Job Overview

Danske JD: Bangalore

• L1 Service Desk Technical Support (JL2A & Jl3A)/Voice+Chat (NO 2B)
• European client – WFO/WF client location which is in Bellandur Bangalore
• 24/7 weekly shift roaster/International call handling experience,6 days working.
• Trouble shooting lists – VPN, BSOD, Bit locker, MS teams, Password reset, Active directory, Printer, Outlook/webmail/Add ins/PST/DST/, BIOS, Drivers & Installation
• Ping command
• Difference between service request & incidents.
• Aware about the SLA/Metrics handled.
• Situational Questions (looking at presence of mind)

Google JD: Bangalore

• Excellent communication CEFR B2, C1, C2.
• Mandatory B2C chat process experience(B2B will not be considered)
• Open requirement is for JL 3A and JL 2A
• Recent project/Process should be based on chat not voice
• Mandatory experience on L1 Service Desk/CS-Semi tech
• Multiple chat/Dual chat experience is required.
• BE/B.Tech/BCA/MCA/BSc(CS)/MSc(CS) only
• Location of Posting – Bangalore Only