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Alorica India Private Limited
Full time
Bangalore
Posted 10 months ago
Job Description:
Customer Service International Voice Process:
- Provide customer support and resolve customer queries.
- Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed. Also, providing FCR (First call resolution).
- Research, Diagnose, troubleshoot and identify solutions to resolve customer issues.
- Candidate should be flexible to work in 24*7 environments (US Shift).